shoezoo is a footwear retailer that has been in business for over 27 years dedicated to offering brand name shoes at greatly discounted prices. All of our products are 100% AUTHENTIC and original, guaranteed. Our primary focus is to provide great value along with a high level of customer satisfaction.
Rely on us to ship orders promptly and deliver them on time so you can enjoy your shoes.We stand behind our product and if you are not completely satisfied with your purchase please contact us we are here to help.
shoezoo is a California based company and by California law we are required to collect sales tax from California residents. While most states have differing laws on the manner in which e-commerce sales are collected in their state, shoezoo is only required to collect sales tax from California residents. Please check online for applicable laws in your state of residence.
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Order Process and Shipping
Once an order has been placed it approximately takes shoezoo 1 to 3 business days to process an order. The processing time is subject to change if there are any complications with the order.
shoezoo mainly ships using FedEx and United States Postal Service (USPS). shoezoo will select the carrier service at our discretion. We are unable to take request on which shipper to use.
Orders ship Monday through Friday only. shoezoo recognizes most national holidays. During those days our shipping department will be closed and no orders will be processed or shipped.
Any expedited orders placed after 3 PM EST (12 noon PST) on Friday will not ship until the following business day (Monday). Please note that your order also must be confirmed, meaning that if there are any issues, and it must be resolved by the time listed below:
**FedEx Express - 3PM EST (12 noon PST) Monday through Friday
Orders on Hold
shoezoo reviews every single order to verify that all the information that has been provided by the customer is accurate and complete. When an order has been placed "on hold" we will send an email notification to contact our friendly customer service support team at 1-888-649-0006 to verify your information.
If shoezoo does not complete the transaction or we do not have communication in regards to your order, then we may cancel your order and provide a full refund. To avoid delays, please contact us at your earliest to resolve any matters.
Sometimes an order may be cancelled due to inventory error or manufacturer's defects. All of our shoes undergo a physical inspection before they are shipped out to our customers. If we notice the quality does not meet our standards (i.e. discoloration, blemishes, coordinating sizes, etc) and it is our last pair in the inventory system, then we will not ship. The order will be either cancelled or a full refund will be applied.
All payments are handled by Rakuten.com Shopping. Please contact Rakuten.com Shopping directly in regards to any payments or refund issues.
Estimated Delivery Date
shoezoo ships from southern CA. If you live on the west coast or surrounding states, your package should arrive in 2 to 3 business days after the order is processed*. Shipments on the east coast can take up to 4-6 business days to arrive after the order is processed*. If you require the package sooner, we suggest that you upgrade to expedited shipping. We cannot accommodate to ship any faster than we are allowed. We suggest that you place the order in advance to accommodate your specific delivery date preference.
*Order process timeframe is additional 1-3 business days.
We cannot make any special arrangements (i.e. time of delivery or specific location of the drop off, etc) with the FedEx or USPS. The drivers will deliver based on their schedule and will leave package in a secure location when no one is present.
If you have not received your package and it is passed the estimated delivery date that is provided on FedEx (normally 4-7 business days) or USPS (normally 2-5 business days), please contact us at (888)649-0006.
Packages are typically left in areas that are relatively safe. We recommend checking around your house or perhaps with a neighbor. Packages that are delivered to gated communities or apartment complexes are generally left with the leasing office or the building manager. Please verify with them prior to reporting non-delivery. If you feel that the package did not arrive or is lost, please contact shoezoo at your earliest convenience and let us resolve this matter.
Direct signature is required for large quantity or quality orders and oversized packages. If there is no one at the shipping address for signature, the carrier service will reattempt delivery or leave you a notification or require further information from you.
If your package indicates that there has been a delivery exception due to an incomplete/incorrect shipping address or the delivery location is un-secure to leave the package by the front door, or the location may be undeliverable. Please contact shoezoo to assist in making further arrangements to resolve the matter at (888)649-0006.
shoezoo is not responsible for mis-delivery or lost package due to customer’s inaccurate shipping address (including missing apt or suite number) provided on the original sales order. Please review your order before completing the transaction.
We cannot change any parts of the order (i.e. the shipping address, sizes, style, color, shipping method, etc.) FedEx and USPS are prohibited and will not make any address changes; therefore, ensure that you are providing with accurate and complete shipping address. We try to ship as fast as we can and once we ship, we will not stop delivery for any cancellation or incorrect shipping address or item. In addition, ensure that you are ordering the correct size, style and color. It is the customer’s responsibility to verify the order confirmation once the order is placed. If you find any parts of your order incorrect, you should contact us immediately.
Delivery Days and Time:
FedEx Express delivery days are Monday through Friday 8 AM to 6 PM.
FedEx Ground delivery days are Monday through Friday 8 AM to 7 PM.
FedEx Residence delivery days are Tuesday through Friday 9 am to 8 PM and Saturday 9 am to 3 PM.
Shipments may be delayed due to extreme weather conditions. shoezoo is not responsible for delayed shipments due to harsh weather conditions.
shoezoo is not responsible for any uncontrollable circumstances on behalf of FedEx such as mechanical break downs, accidents, fire etc…
There are instances where FedEx is unable to find the shipping address on the package and they will return the package back to the sender. We do not resend packages that FedEx was unable to deliver. Once the return department receives the package they will refund the order. Previous shipping charges are nonrefundable.
shoezoo supports our Military! We are able to ship to APO and FPO addresses using the United States Parcel Services, although, an additional fee does apply. Expedite shipping is not available for APO/FPO shipment. Military Post Office Agency : http://hqdainet.army.mil/mpsa/index.htm
shoezoo is unable to ship to penitentiaries/ correctional facilities.
shoezoo does not ship to freight forward companies or other third party courier service companies.
Post Office Boxes
FedEx cannot ship to PO Boxes. Please be sure to provide a physical address to ensure delivery and avoid delays.
We will place an order "on hold" and send an email notification to contact our friendly customer service support team at (888)649-0006 to verify the proper shipping address. Once we confirm and verify the physical address the order will be approved and prepared for shipment.
• Returns must be received within 30 days of delivery date.
• Return products must be in new/unworn condition and in the original shoe box.
• Returns not in new condition are subject to refusal.
• Returns will be processed within 3-5 business days of date received.
• Original shipping is non-refundable.
• Return shipping is to be covered by the customer.
• A $5.95 per item restocking fee will apply to all returns, unless the product is defective or the return is the direct result of a shoezoo error.
• International sales are final.
• Select the one of the return reasons below and enter it in the appropriate box next to the description of the item being returned. Include this form with your return for proper identification.
• Repackage the shoes using the original shipping bag, a shipping carton or any type of wrapping paper you may have at your disposal.
• To maintain the original condition of the product, do not tape or apply the shipping label directly to the shoe box.
• Send the package using the carrier of your choice to:
Shoezoo Returns Dept.
727 Kingshill Pl
Carson, CA 90746
• Retain the tracking information on your return as we are not responsible for packages lost in transit.
Questions? Contact our Customer Support Team at 1-888-649-0006 M-F 9: 00 AM – 5:00 PM PST.
Hours: Monday-Friday 9am- 5pm (PST)
727 E. Kingshill Place
Carson, CA 90746