shoezoo is a footwear retailer that has been in business for over 27 years dedicated to offering brand name shoes at greatly discounted prices. All of our products are 100% AUTHENTIC and original, guaranteed. Our primary focus is to provide great value along with a high level of customer satisfaction.
Rely on us to ship orders promptly and deliver them on time so you can enjoy your shoes.We stand behind our product and if you are not completely satisfied with your purchase please contact us we are here to help.
shoezoo is a California based company and by California law we are required to collect sales tax from California residents. While most states have differing laws on the manner in which e-commerce sales are collected in their state, shoezoo is only required to collect sales tax from California residents. Please check online for applicable laws in your state of residence.
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Order Process and Shipping
Once an order has been placed it approximately takes shoezoo 1 to 3 business days to process an order. The processing time is subject to change if there are any complications with the order.
shoezoo mainly ships using FedEx and United States Postal Service (USPS). shoezoo will select the carrier service at our discretion. We are unable to take request on which shipper to use.
Orders ship Monday through Friday only. shoezoo recognizes most national holidays. During those days our shipping department will be closed and no orders will be processed or shipped.
Any expedited orders placed after 3 PM EST (12 noon PST) on Friday will not ship until the following business day (Monday). Please note that your order also must be confirmed, meaning that if there are any issues, and it must be resolved by the time listed below:
**FedEx Express - 3PM EST (12 noon PST) Monday through Friday
Orders on Hold
shoezoo reviews every single order to verify that all the information that has been provided by the customer is accurate and complete. When an order has been placed "on hold" we will send an email notification to contact our friendly customer service support team at 1-888-649-0006 to verify your information.
If shoezoo does not complete the transaction or we do not have communication in regards to your order, then we may cancel your order and provide a full refund. To avoid delays, please contact us at your earliest to resolve any matters.
Sometimes an order may be cancelled due to inventory error or manufacturer's defects. All of our shoes undergo a physical inspection before they are shipped out to our customers. If we notice the quality does not meet our standards (i.e. discoloration, blemishes, coordinating sizes, etc) and it is our last pair in the inventory system, then we will not ship. The order will be either cancelled or a full refund will be applied.
All payments are handled by Rakuten.com Shopping. Please contact Rakuten.com Shopping directly in regards to any payments or refund issues.
Estimated Delivery Date
shoezoo ships from southern CA. If you live on the west coast or surrounding states, your package should arrive in 2 to 3 business days after the order is processed*. Shipments on the east coast can take up to 4-6 business days to arrive after the order is processed*. If you require the package sooner, we suggest that you upgrade to expedited shipping. We cannot accommodate to ship any faster than we are allowed. We suggest that you place the order in advance to accommodate your specific delivery date preference.
*Order process timeframe is additional 1-3 business days.
We cannot make any special arrangements (i.e. time of delivery or specific location of the drop off, etc) with the FedEx or USPS. The drivers will deliver based on their schedule and will leave package in a secure location when no one is present.
If you have not received your package and it is passed the estimated delivery date that is provided on FedEx (normally 4-7 business days) or USPS (normally 2-5 business days), please contact us at (888)649-0006.
Packages are typically left in areas that are relatively safe. We recommend checking around your house or perhaps with a neighbor. Packages that are delivered to gated communities or apartment complexes are generally left with the leasing office or the building manager. Please verify with them prior to reporting non-delivery. If you feel that the package did not arrive or is lost, please contact shoezoo at your earliest convenience and let us resolve this matter.
Direct signature is required for large quantity or quality orders and oversized packages. If there is no one at the shipping address for signature, the carrier service will reattempt delivery or leave you a notification or require further information from you.
If your package indicates that there has been a delivery exception due to an incomplete/incorrect shipping address or the delivery location is un-secure to leave the package by the front door, or the location may be undeliverable. Please contact shoezoo to assist in making further arrangements to resolve the matter at (888)649-0006.
shoezoo is not responsible for mis-delivery or lost package due to customer’s inaccurate shipping address (including missing apt or suite number) provided on the original sales order. Please review your order before completing the transaction.
We cannot change any parts of the order (i.e. the shipping address, sizes, style, color, shipping method, etc.) FedEx and USPS are prohibited and will not make any address changes; therefore, ensure that you are providing with accurate and complete shipping address. We try to ship as fast as we can and once we ship, we will not stop delivery for any cancellation or incorrect shipping address or item. In addition, ensure that you are ordering the correct size, style and color. It is the customer’s responsibility to verify the order confirmation once the order is placed. If you find any parts of your order incorrect, you should contact us immediately.
Delivery Days and Time:
FedEx Express delivery days are Monday through Friday 8 AM to 6 PM.
FedEx Ground delivery days are Monday through Friday 8 AM to 7 PM.
FedEx Residence delivery days are Tuesday through Friday 9 am to 8 PM and Saturday 9 am to 3 PM.
Shipments may be delayed due to extreme weather conditions. shoezoo is not responsible for delayed shipments due to harsh weather conditions.
shoezoo is not responsible for any uncontrollable circumstances on behalf of FedEx such as mechanical break downs, accidents, fire etc…
There are instances where FedEx is unable to find the shipping address on the package and they will return the package back to the sender. We do not resend packages that FedEx was unable to deliver. Once the return department receives the package they will refund the order. Previous shipping charges are nonrefundable.
shoezoo supports our Military! We are able to ship to APO and FPO addresses using the United States Parcel Services, although, an additional fee does apply. Expedite shipping is not available for APO/FPO shipment. Military Post Office Agency : http://hqdainet.army.mil/mpsa/index.htm
shoezoo is unable to ship to penitentiaries/ correctional facilities.
shoezoo does not ship to freight forward companies or other third party courier service companies.
Post Office Boxes
FedEx cannot ship to PO Boxes. Please be sure to provide a physical address to ensure delivery and avoid delays.
We will place an order "on hold" and send an email notification to contact our friendly customer service support team at (888)649-0006 to verify the proper shipping address. Once we confirm and verify the physical address the order will be approved and prepared for shipment.
shoezoo is happy to accept your return as long as the item is returned within 30 days of receipt and meets the requirements below.
1) The product is still in new, unworn condition as received. We recommend that you first try on the shoes indoors to ensure the fit and sizing meets your preference.
IMPORTANT: The shoes and the shoebox must be in resalable condition for the return to be accepted.
2) The return product (if applicable) should include all original accessories as received (i.e. original shoe box, shoes laces, key chains, color swatches, additional insoles, shoe bag, replaceable spikes & etc).
3) The original manufacturer’s shoebox as received. No tapes or labels on the shoebox. Please do not send the return by using the shoe box as the outer shipping box or your return will refuse.
HOW TO SEND BACK THE RETURN PACKAGE:
1) Pack the unworn shoes into the original shoebox and then pack the shoebox into a shipping carton or shipping wrapping paper or shipping bag. Do not ship using the shoebox as shipping carton, it will be automatically refused and no refunds will be provided.
2) Please include the Return Receipt that was enclosed in the original package with the return reason code marked. Please do not peel the Return Receipt and do not stick it inside the shoebox, just place it inside the shoebox. It is important that we have your order #, your name and shipping address with the return product or we cannot process the return.
3) Secure the package box (not the shoebox) with box tape.
4) Secure a mailing label with our correct shipping address (see below).
5) Please take the package to nearest shipping outlet (i.e. USPS, UPS, FedEx Office, etc.). The customer will endure the cost to ship it back to us. There will be no reimbursement applied for any shipping cost.
Please send in secured and insured package to:.
Please send in secured package to:
shoezoo Returns Dept
727 E. Kingshill Place
Carson, CA 90746
Shoezoo is not responsible for tracking of the arrival date or for the lost package. Please make sure that you have the accurate information on the mailing label and save your tracking or confirmation information.
Please allow at least 3-4 business days from receipt at our facility to process and refund the return. Funds back to your original payment may take additional 5-7 business days.
Any previous shipping charges are non-refundable.
If your return shipment does not meet to the return policy listed here and your return is rejected, there may be additional charges to have the shipment sent back to you or it may be discarded.
If you are interested in exchange, please place a new order to ensure availability of size and style. Unfortunately, we currently do not offer exchanges.
Shoes and shoeboxes that are received in worn condition or not in resalable condition will be inspected by shoezoo returns department and evaluated at their discretion. If your return shipment does not meet to the return policy listed above and your return is rejected, it may be discarded and no refunds provided.
If you have any questions regarding your return, please contact us at firstname.lastname@example.org or call for Customer Service 1(888) 649-0006 Mon through Fri 9 AM to 5 PM PST.
Hours: Monday-Friday 9am- 5pm (PST)
727 E. Kingshill Place
Carson, CA 90746